Shipping & returns

Shipping Policy

Shipping Zones and Timeframes

WebTogether.com currently ships to addresses within the United States only. We aim to process and dispatch all orders within 1-2 business days from the date of purchase. Once dispatched, delivery times typically range between 3-7 business days, depending on the destination. Please note that these timeframes may vary during peak seasons or due to unforeseen circumstances.

Shipping Rates

Shipping charges are calculated based on the weight of the items, the shipping method selected, and the destination address. Customers can view the shipping costs before finalizing their purchase during the checkout process.

Order Tracking

Upon order confirmation and dispatch, customers will receive a tracking number via email to monitor the status of their shipment. Please allow up to 24 hours for the tracking information to be updated.

Shipping Carriers

We primarily use trusted carriers such as UPS, FedEx, and USPS for our shipments. The selection of the carrier is based on factors such as delivery destination, package weight, and the most efficient delivery service available.

Returns and Refunds

We want you to be completely satisfied with your purchase from WebTogether.com. If you are not satisfied for any reason, we accept returns within 30 days of the delivery date. To initiate a return, please contact our customer service team at [customer service email or phone number] to obtain a return authorization.

Return Conditions

• Items must be in their original packaging, unused, and in the same condition as received.
• Returns are subject to inspection before issuing a refund or exchange.
• Certain items such as software, downloadable products, and gift cards are not eligible for return.
• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Refunds

Upon approval of the return, refunds will be issued in the original form of payment. Please allow 3-5 business days for the refund to reflect in your account, depending on your financial institution.

Exchanges

If you wish to exchange an item for a different size, color, or model, please contact our customer service team to arrange the exchange process.

Damaged or Defective Items

In the case of receiving damaged or defective items, please contact us immediately upon receipt. We will arrange for a replacement or refund as per our policies.